FAQ & Site Info

Terms of Service

14.3.1. Delivery fee are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order.

14.3.2. If the delivery is by courier, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest USPS office. In most cases the parcel is delivered and left in your mailbox or infront of your front door and same is shown in the courier tracking page regarding where they left it for you. In cases where parcel is delivered by courier and has not been picked by you and was lost, we will help you get in contact with courier but unfortunately we won't be able to resend or refund the money for that package. Receiving the parcel from courier is your responsibility.

14.3.3. AZ currently ships orders to United States addresses only.

14.3.4. You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

14.3.4.1. special, non-stock and/or bespoke items;

14.3.4.2. heavy, bulky and/or awkward items;

14.3.4.3. express or urgent deliveries; or

14.3.4.4. bulk or large quantity orders.

Delivery of Products
Please allow at least ten (20) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.

Your Obligations
You covenant and warrant that:

15.1. all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

15.2. the person receiving the Products at the Delivery Address is authorised by you to do so;

15.3. you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

15.4. you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

15.5. you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

15.6. you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

15.7. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

15.8. you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

15.9. you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

15.10. you will check the labels on the Products before consumption or use; and

15.11. you will not:

15.11.1.use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

15.11.2.use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

15.11.3.make fraudulent or speculative enquiries, purchases or requests through the Site;

15.11.4.use another person’s details without their permission or impersonate another person when using the Site;

15.11.5.post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

15.11.6.tamper with or hinder the operation of the Site;

15.11.7.knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

15.11.8.use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

15.11.9.modify, adapt, translate or reverse engineer any portion of the Site;

15.11.10. remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

15.11.11. reformat or frame any portion of the web pages that are part of the Site;

15.11.12. create accounts by automated means or under false or fraudulent pretences;

15.11.13. use the Site to violate the security of any computer or other network or engage in illegal conduct;

15.11.14. take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

15.11.15. use the Site other than in accordance with these terms and conditions; or

15.11.16. attempt any of the above acts or engage or permit another person to do any of the above acts.